We seek applicants for a full time position within the College's Business Office to provide leadership and strategic planning for business operations of the Student Accounts team. The Associate Director will provide expertise to student accounts, fiscal administration, and refund processing, as well as supervise Student Accounts staff.

General responsibilities include but are not limited to:

• Supervise and evaluate Student Accounts staff. Provide mentoring and training to ensure that a competent, efficient, and professional staff is continually improving and providing excellent service to internal and external customers.
• Reconcile College cashiering activity daily and oversee accurate bank deposits.
• Oversee the drop for non-payment of tuition and fee process, including related student communications and reporting to Cabinet.
• Oversee and supervise the third-party billing program.
• Prepare annual 1098-T’s, oversee distribution to students, and collaborate with financial leadership to upload to the IRS.
• Submit accurate and timely student refund files according to Department of Education guidelines, other granting entities, or College timelines. Administer third-party refund processes, including file creation and submission, initiation of bank wire transfers, and related reconciliations.
• Manage all collection efforts for unpaid student accounts and serve as the primary liaison with external collection companies and the Illinois Comptroller’s Office
• Maintain procedures that ensure accurate and efficient processing for all student refunds. Maintain compliance with Federal regulations regarding Pell, SEOG, Stafford, and PLUS Direct loan disbursements. Maintain compliance with State regulations regarding ISAC monetary award program and other Federal and State grants.
• Maintain a high level of security access with financial institutions, third party refund processor, and the Department of Education.
• Maintain student financial item types and integration with the Financial Aid department.
• Prepare fiscal reports and assist with analysis of supporting data related to student-based revenue and expense. Work with leadership on fiscal planning and strategy related to student accounts.
• Manage testing, research, and implementation of software upgrades, specifically related to Student Financials, General Ledger, and other accounting and Business Office applications.
• Assist with the preparation of various reports, financial statements, reconciliations, journal entries and other year-end closing procedures in support of the annual external audit.

• Bachelor's degree in accounting, business, finance, business administration, or related field
• Work experience and/or education in student accounts/collections
• Demonstrated work experience using an ERP system
• Ability to work effectively and inclusively with diverse populations of students, employees, auditors, and the public while maintaining a high degree of professionalism and confidentiality
• Strong organizational skills, attention to detail, and ability to problem-solve, work independently, and function professionally under pressure

• Student account experience and knowledge of state and federal student grant/loan regulations
• Accounting experience in a higher education environment
• PeopleSoft Campus Solutions experience pertaining specifically to student records and student financial accounts
• Experience working with NACHA and ACH files and online banking systems

*** Please upload a list of 3 professional references including contact information as part of your application materials.***

Applications received by February 13, 2026 will receive priority consideration, with review of applications continuing as needed.

THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

EMPLOYEE LEAVE
Vacation: 20 days (160 hours) per year with a maximum annual carry-over of 40 days (320 hours); Accrual of 6.16 hours will be granted on the last day of each pay period

Sick Leave: 12 days (96 hours) per year with unlimited annual carry-over; 12 days (96 hours) granted on start date; Beginning on the first anniversary, accrual of 3.70 hours will be granted on the last day of each pay period.

Volunteer Leave: 1 day (8 hours) per year with no annual carry-over;
8 hours granted on start date, then annually granted on January 1

Special Leave: Available by approval for bereavement, emergencies, and legal requirements

Parental Leave: 4 weeks for qualifying events, once per 12-month rolling period

Holidays: 12 designated paid holidays, plus 3 paid Floating Holidays (24 hours); Floating Holidays granted on start date, then annually granted on the anniversary date. HCC is closed from Christmas Eve Day through New Year’s Day generally resulting in additional paid days

EMPLOYEE INSURANCE COVERAGES
Eligibility begins the first day of the month following or coinciding with the date of employment.

Medical Insurance: Blue Cross Blue Shield, 2 Plan Options
$3,000 Deductible PPO (Copay Plan): Employee coverage paid 100%; dependent coverage paid 45%
$4,000 Deductible QHDHP (HSA Plan): Employee coverage paid 100%; dependent coverage paid 45%

Dental Insurance: Delta Dental
Employee coverage paid 100%; dependent coverage paid 45%

Vision Insurance: VSP
Employee coverage paid 100%; dependent coverage paid 45%

Life Insurance: Sun Life
Term life insurance equal to twice the annual base salary

Optional Insurances: Sun Life
Accident; Critical Illness; Long-term Disability; Voluntary Life

RETIREMENT BENEFITS
Retirement System: State Universities Retirement System (SURS) - choice of Traditional, Portable, or Retirement Savings Plan with 8% pre-tax payroll deduction

Retirement Health Insurance Plan: College Insurance Program (CIP) - health insurance for SURS retirees with 0.95% pre-tax payroll deduction

Savings Plan: SURS Deferred Compensation Plan (DCP) 457(b) – automatic enrollment with 3% pre-tax payroll deduction. Ability to opt out within 30 days of hire

Tax-sheltered Annuity Plan: 403(b) plan permitting voluntary salary reductions within IRS rules

OTHER BENEFITS
Flexible Spending Plan: Section 125 Plan permitting voluntary salary reductions to pay for eligible healthcare and childcare expenses using tax-free dollars within IRS rules

Tuition Waiver: HCC tuition waiver for employee and dependents and HCC Continuing Education course fee waiver for employee

Tuition Reimbursement: Tuition reimbursement for employee for up to $3,500 per fiscal year

Employee Assistance Program (EAP): Counseling and referral service for employee and dependents

Employee Identification Card: Access to HCC Fitness and Recreation Center, HCC Library, and Bloomington- Normal Public Transit System (Connect Transit)

Sick Leave Bank

Long-Term Remote Work: With approval, up to 2 days (16 hours) remote work per week, after a minimum of 5 months in position

Long-Term Alternate Work Schedule: With approval, compressed workweek or flex work schedule, after a minimum of 5 months in position

Flexible Summer Work Schedule: With approval

Summer Service Hours: Most College operations close on Fridays at noon during designated period; full-time employees will work a 36-hour week while receiving pay for 40 hours

Benefits listed are subject to change. Specific benefits may be dependent upon employment classification, duration of employment, full-time or part-time work status, etc.

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