We seek a full-time Coordinator to support the selection, development, and administration of placement assessments, course exams, and other testing services offered through the Testing Center. This position ensures the secure and professional administration of both individual and group exams, with a primary focus on proctoring and coordinating external examinations. The Coordinator serves as the main Pearson VUE contact, oversees all external testing operations, and acts as a liaison with Student Access and Accommodations Services.

General responsibilities include, but are not limited to:

• Serve as coordinator and head proctor for external course and placement exams.
• Serve as site manager and primary contact for Pearson VUE testing, including but not limited to handling candidate inquiries and complaints, installing software updates, submitting cases, and processing invoices.
• Serve as the primary liaison between the Testing Center and Student Access and Accommodations Services to coordinate student accommodations.
• Coordinate with Adult Education to schedule GED testing while assessing community GED testing needs and adjusting accordingly.
• Correspond with faculty regarding verification of Electronic Request for Testing forms
• Implement test software upgrades in coordination with IT staff.
• Coordinate the department’s use of the K2 workflow system, including electronic exam submission, archiving exams, etc.
• Collect, maintain, and ensure the security of all data and records pertaining to services provided. Generate reports to support planning and operational goals.
• Maintain confidentiality of students, faculty, and staff who take exams for new student placement, HCC courses, and external institutions in accordance with FERPA.
• Maintain all aspects of the operation of the Testing Rooms in accordance with established procedures.
• Serve as an evening and Saturday test administrator on a shared basis with other Testing Center staff.

1. Associate degree or appropriate experience/education.
2. Strong interpersonal, verbal, and written communication skills.
3. Excellent customer service skills and ability to interact effectively within a diverse campus community.
4. Excellent organizational skills, attention to detail, and ability to function professionally under pressure.
5. Familiarity with data management.
6. Familiarity with Microsoft Office applications

Applications received by January 5, 2025 will receive priority consideration, with review of applications continuing as needed.

Current Heartland Community College students may not serve in this position due to testing security considerations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

EMPLOYEE LEAVE
Vacation: 20 days (160 hours) per year with a maximum annual carry-over of 40 days (320 hours); Accrual of 6.16 hours will be granted on the last day of each pay period

Sick Leave: 12 days (96 hours) per year with unlimited annual carry-over; 12 days (96 hours) granted on start date; Beginning on the first anniversary, accrual of 3.70 hours will be granted on the last day of each pay period.

Volunteer Leave: 1 day (8 hours) per year with no annual carry-over;
8 hours granted on start date, then annually granted on January 1

Special Leave: Available by approval for bereavement, emergencies, and legal requirements

Parental Leave: 4 weeks for qualifying events, once per 12-month rolling period

Holidays: 12 designated paid holidays, plus 3 paid Floating Holidays (24 hours); Floating Holidays granted on start date, then annually granted on the anniversary date. HCC is closed from Christmas Eve Day through New Year’s Day generally resulting in additional paid days

EMPLOYEE INSURANCE COVERAGES
Eligibility begins the first day of the month following or coinciding with the date of employment.

Medical Insurance: Blue Cross Blue Shield, 2 Plan Options
$3,000 Deductible PPO (Copay Plan): Employee coverage paid 100%; dependent coverage paid 45%
$4,000 Deductible QHDHP (HSA Plan): Employee coverage paid 100%; dependent coverage paid 45%

Dental Insurance: Delta Dental
Employee coverage paid 100%; dependent coverage paid 45%

Vision Insurance: VSP
Employee coverage paid 100%; dependent coverage paid 45%

Life Insurance: Sun Life
Term life insurance equal to twice the annual base salary

Optional Insurances: Sun Life
Accident; Critical Illness; Long-term Disability; Voluntary Life

RETIREMENT BENEFITS
Retirement System: State Universities Retirement System (SURS) - choice of Traditional, Portable, or Retirement Savings Plan with 8% pre-tax payroll deduction

Retirement Health Insurance Plan: College Insurance Program (CIP) - health insurance for SURS retirees with 0.95% pre-tax payroll deduction

Savings Plan: SURS Deferred Compensation Plan (DCP) 457(b) – automatic enrollment with 3% pre-tax payroll deduction. Ability to opt out within 30 days of hire

Tax-sheltered Annuity Plan: 403(b) plan permitting voluntary salary reductions within IRS rules

OTHER BENEFITS
Flexible Spending Plan: Section 125 Plan permitting voluntary salary reductions to pay for eligible healthcare and childcare expenses using tax-free dollars within IRS rules

Tuition Waiver: HCC tuition waiver for employee and dependents and HCC Continuing Education course fee waiver for employee

Tuition Reimbursement: Tuition reimbursement for employee for up to $3,500 per fiscal year

Employee Assistance Program (EAP): Counseling and referral service for employee and dependents

Employee Identification Card: Access to HCC Fitness and Recreation Center, HCC Library, and Bloomington- Normal Public Transit System (Connect Transit)

Sick Leave Bank

Long-Term Remote Work: With approval, up to 2 days (16 hours) remote work per week, after a minimum of 5 months in position

Long-Term Alternate Work Schedule: With approval, compressed workweek or flex work schedule, after a minimum of 5 months in position

Flexible Summer Work Schedule: With approval

Benefits listed are subject to change. Specific benefits may be dependent upon employment classification, duration of employment, full-time or part-time work status, etc.