We seek applicants for a full-time position within our Information Technology department to install, maintain, and repair microcomputers, audio/visual equipment, and video conferencing systems. The Client Services Technician will actively participate as a project team member for roll-outs of new technology as well as work at the Helpdesk providing excellent customer service.

General responsibilities include, but are not limited to:

• Maintain and repair technology resources, including computers, peripherals, audio/visual equipment, and telephones
• Perform common Helpdesk duties, including but not limited to assisting end users with password resets, completing routine department checklist tasks, checking out assets to clients, troubleshooting application software problems and providing how-to consultations for various requests
• Deploy software assets to end users using application packaging tools
• Assist in the maintenance of data, voice, and video conferencing networks
• Maintain high degree of client satisfaction through responsiveness to needs, effective communication, follow-through, and excellent customer service skills
• Assist in preparing technical documentation for cabling, hardware, and software configurations, training requirements, and other IT supported projects
• Respond to periodic workload demand fluctuations and emergencies requiring weekend and evening work

• Associate degree in Computer Science, Electronics Technology, or related field; or minimum of two years technical experience in a related field
• Knowledge and experience with one or more of the following electronic components: computers, peripherals, projectors, and telephones
• Troubleshooting skills for a wide range of end-user hardware and software systems
• Ability to lift and move up to 50 pounds (as necessary to perform functions of the position)
• Valid driver’s license
• Effective verbal and written communications skills
• Ability to work effectively as a team member
• Commitment to quality customer service

• Troubleshooting skills for video and audio conferencing systems
• Thorough understanding of PC networking
• Advanced knowledge of microcomputer operating systems (including Macintosh)
• Self-motivated, mechanically inclined
• Good organizational skills and excellent attention to detail

Applications submitted by September 17th, 2025 will receive priority consideration, with review of applications continuing as needed.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

THIS POSITION IS BASED IN CENTRAL ILLINOIS AND ABILITY TO BE PRESENT ON-CAMPUS/IN-PERSON IS REQUIRED.

Heartland Community College is an equal opportunity institution.

HCC values equity, diversity and inclusion. We create a collegial and welcoming culture by taking collective responsibility in the creation, protection, and enhancement of an equitable, diverse, and inclusive campus community.

EMPLOYEE LEAVE
Vacation: 20 days (160 hours) per year with a maximum annual carry-over of 40 days (320 hours); Accrual of 6.16 hours will be granted on the last day of each pay period

Sick Leave: 12 days (96 hours) per year with unlimited annual carry-over; 12 days (96 hours) granted on start date; Beginning on the first anniversary, accrual of 3.70 hours will be granted on the last day of each pay period.

Volunteer Leave: 1 day (8 hours) per year with no annual carry-over;
8 hours granted on start date, then annually granted on January 1

Special Leave: Available by approval for bereavement, emergencies, and legal requirements

Parental Leave: 4 weeks for qualifying events, once per 12-month rolling period

Holidays: 12 designated paid holidays, plus 3 paid Floating Holidays (24 hours); Floating Holidays granted on start date, then annually granted on the anniversary date. HCC is closed from Christmas Eve Day through New Year’s Day generally resulting in additional paid days

EMPLOYEE INSURANCE COVERAGES
Eligibility begins the first day of the month following or coinciding with the date of employment.

Medical Insurance: Blue Cross Blue Shield, 2 Plan Options
$3,000 Deductible PPO (Copay Plan): Employee coverage paid 100%; dependent coverage paid 45%
$4,000 Deductible QHDHP (HSA Plan): Employee coverage paid 100%; dependent coverage paid 45%

Dental Insurance: Delta Dental
Employee coverage paid 100%; dependent coverage paid 45%

Vision Insurance: VSP
Employee coverage paid 100%; dependent coverage paid 45%

Life Insurance: Sun Life
Term life insurance equal to twice the annual base salary

Optional Insurances: Sun Life
Accident; Critical Illness; Long-term Disability; Voluntary Life

RETIREMENT BENEFITS
Retirement System: State Universities Retirement System (SURS) - choice of Traditional, Portable, or Retirement Savings Plan with 8% pre-tax payroll deduction

Retirement Health Insurance Plan: College Insurance Program (CIP) - health insurance for SURS retirees with 0.95% pre-tax payroll deduction

Savings Plan: SURS Deferred Compensation Plan (DCP) 457(b) – automatic enrollment with 3% pre-tax payroll deduction. Ability to opt out within 30 days of hire

Tax-sheltered Annuity Plan: 403(b) plan permitting voluntary salary reductions within IRS rules

OTHER BENEFITS
Flexible Spending Plan: Section 125 Plan permitting voluntary salary reductions to pay for eligible healthcare and childcare expenses using tax-free dollars within IRS rules

Tuition Waiver: HCC tuition waiver for employee and dependents and HCC Continuing Education course fee waiver for employee

Tuition Reimbursement: Tuition reimbursement for employee for up to $3,500 per fiscal year

Employee Assistance Program (EAP): Counseling and referral service for employee and dependents

Employee Identification Card: Access to HCC Fitness and Recreation Center, HCC Library, and Bloomington- Normal Public Transit System (Connect Transit)

Sick Leave Bank

Long-Term Remote Work: With approval, up to 2 days (16 hours) remote work per week, after a minimum of 5 months in position

Long-Term Alternate Work Schedule: With approval, compressed workweek or flex work schedule, after a minimum of 5 months in position

Flexible Summer Work Schedule: With approval

Benefits listed are subject to change. Specific benefits may be dependent upon employment classification, duration of employment, full-time or part-time work status, etc.