Service & Support Coordinator
RoomReady
Operations, Customer Service
Bloomington, IL, USA
USD 18-22 / hour
Posted on Jul 10, 2025
| Position: Service & Support Coordinator | ||
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| Remote Status: Hybrid | ||
| Job Id: 383 | ||
| # of Openings: 1 | ||
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| Service & Support Coordinator RoomReady is looking to expand our Support team with a customer-focused, detail-oriented, service-minded individual. A S&S Coordinator will be responsible for delivering premier client experiences when communicating and scheduling our service and support related activities. The ideal candidate will be experienced in ticketing systems, help desk procedures, and customer support via telephone. The position will be working from our home office in Bloomington, IL, and provide support via telephone and video teleconferencing. About Us RoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily by providing an avenue to execute our innovative solutions. RoomReady has 6 Core Values that we look for in every candidate: Care Deeply- listen to learn, engage in debate, be civil, do more Hustle Smart- do and think versus do or think Use Common Sense-solve problems with simple, practical ideas Own It-be eager, ask questions, learn from mistakes, do what you say you will do Help Others- be deliberate about helping others, always do what is right Stay Grateful- find joy and approach every situation as an opportunity RoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at: Vision—getting everyone in our organization 100% on the same page with where we’re going, and how we plan to get there Traction®—instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision—every day What will you be doing?
Why work for us?
Skills and Qualifications: As a Support Coordinator, you need excellent communication and customer service skills combined with a general understanding of ticketing procedures and help desk operations.
Compensation & Benefits The hiring range starts at $18/hr depending on experience. A comprehensive benefits package includes low cost/or free employee medical, employer full paid dental, and vision, along with a 401(k) option. Paid time off and paid holidays. We ask applicants to complete an online assessment. This quick survey is not a test, and there is no right or wrong answer. Please follow the link below and complete the survey https://go.cultureindex.com/s/7ctTD6GFK7 it will take about 7 minutes to complete a survey. It is the policy of RoomReady to afford equal opportunity to all employees and applicants for employment without regard to age, race, religion, color, creed, ancestry, sexual orientation, sex, gender identity, national origin, marital status, veteran status, liability for military service, or any other factor prohibited by applicable federal, state or local law. | ||
| Pay Range: $18 - $22 per hour | ||
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