Division Name: Finance and Planning
Department: Infrastructure Op & Networking

Job Summary

This position serves as a Design Lead for the Networking & TFM Team within the Infrastructure Operations & Networking department. The Technical Lead for the Data Communications Wiring Team is responsible for overseeing the design, installation, and maintenance of structured cabling systems that support the organization’s data and voice communications infrastructure. This role provides technical leadership and guidance to the wiring team, ensuring all projects meet industry standards, organizational requirements, and safety regulations. The Technical Lead collaborates closely with network engineers, facilities teams, and external vendors to deliver reliable connectivity across campus environments. In addition to managing day-to-day operations, this position drives continuous improvement initiatives, maintains accurate documentation, and ensures high-quality service delivery for mission-critical network infrastructure.

Additional Information

Technology Solutions provides information technology products and services for the academic, administrative, and business functions of Illinois State University. Through our highly trained staff, Technology Solutions looks to improve and enhance the campus experience for all students, faculty, staff, and the local community.

Infrastructure Operations & Networking (ION) manages the physical infrastructure for the campus, which includes the data centers, more than 250 network closets, cabling, server, virtualization, and storage infrastructure for the University along with offering communication and collaboration services in areas such as voice, Office365, and shared storage. ION also provides the necessary networking infrastructure and technical support rooms across campus to deliver these audio and video communication capabilities to campus.

Position Specific:
There is the potential for a hybrid work schedule in this position, within the state of Illinois. Illinois residency is required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.

University Benefit Highlights:

• Insurance benefits, including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday/administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$90,000 - $100,000 annual

Required Qualifications

1. Fifteen years of experience working with:
   a. structured wiring infrastructure for data, voice, including copper, fiber and coaxial cable topologies, including patch panels and termination work.
   b. UPS technologies and power designs, fire suppression systems, AC, and data-center cable management designs.
2. Experience working with an enterprise network and/or in an education environment.
3. An understanding of a construction site, as it relates to structured wiring infrastructure and the ability to speak the language of the contractors.
4. Knowledge of the following:
   a. digital and analog voice communications technology including panels and termination work.
   b. project management to coordinate many concurrent responsibilities; must be able to understand network drawings, cable plant drawings, as well as technical manuals and materials.
5. The following skills and/or abilities:
   a. Ability to understand basic electronic schematics, cable plant drawings, engineering and architectural prints, as well as technical manuals and materials.
   b. Ability to work and communicate well with people.
   c. Ability to work in a collaborative team environment.
   d. Excellent verbal and written communication skills.
   e. Strong problem solving and analytic skills.
   f. Excellent customer service background; ability to reconcile escalated customer services issues and work in periods of high stress

Preferred Qualifications

1. Excellent organizational and project management skills.
2. Knowledge of desktop and network operating systems (Windows 11) and applications.
3. Knowledge of cabling systems (STP, UTP, and fiber), protocol suites (TCP/IP), and architectures (Ethernet, etc.), and the corresponding hardware and software components (switches and routers).
4. Knowledge of project management to coordinate many concurrent responsibilities

Work Hours

Core Hours: Generally normal business hours (8:00am - 4:30pm Monday through Friday); weekend or after-hours work may be required to support change management or disaster recovery.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Lift and carry equipment weighing 45 pounds and less.
2. Close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small objects.
3. Remain at a workstation for extended periods.
4. Distinguish colors on a monitor.
5. Effectively communicate on a daily basis.

Proposed Starting Date

April/May 2026

Required Applicant Documents

Resume
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Email: kgshelt@ilstu.edu
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.