Title: Admissions Ambassador - Office Worker
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Admissions

Job Summary

Admissions Ambassadors provide an abundant amount of information and acquaint prospective students and guests with the campus, and present the positive spirit of Illinois State to all.

Admissions Ambassadors are the face of Illinois State University. They assist in the daily operations of the Admissions Front Desk/Reception Area, handle inbound and outbound calls, identify and address prospective student and family questions, staff the front desk reception area, data entry, and other office duties as assigned. Admissions Ambassadors are expected to learn and be knowledgeable about the admissions process and be able to answer questions ranging from general requirements to providing personal insight to prospective students about Illinois State University. Ambassadors are expected to provide excellent customer service at all times to guests, staff and faculty holding themselves to the highest standard, knowing that they are always the face of the University.

Admissions Ambassadors are required to attend all mandatory meetings and events including but not limited to: 7AM weekly meetings, a retreat at the beginning of each semester, and admissions events. These mandatory attendance dates are provided well in advance. The minimum commitment is two semesters, (fall and spring) with the option of working in the summer.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan. More information can be found here.

Pay Rate

$15.00/hour

Preferred Qualifications

Personable, outgoing, articulate, responsible, able to multi-task and work within a team atmosphere. Strong leadership skills and the ability to work with a diverse population are critical for success in this position.

Work Hours

Monday - Friday, hours will vary

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis.

Proposed Starting Date

April 2026

Required Applicant Documents

Resume, Reference List, Work Availability, Essay

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

The required essay should be a typed, 300-word document answering the following question:

"Why is the position of Admissions Ambassador important to Illinois State University, and how do you see yourself contributing to the position?" You will be prompted to upload and attach the document as part of the application process.

Contact Information for Applicants

Jennifer Anderson
jlande2@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.