Text "2078" to (309) 322-9911 to apply.

Wage Range: Min: $17.66, Mid:21.34 $, Max: $25.02

A Brief Overview

The Item & Wire Processing Quality Specialist performs daily and time sensitive tasks involving the Bank's Item Processing and Wire Transfer Services functions. This role provides quality customer care and support to both internal and external customers. This position is responsible for performing time sensitive tasks with a working knowledge of established Regulations, Rules, and per the Bank's policies and procedures.

What you will do

• Perform customer call-backs to verify wire requests.
• Process wire fraud mitigation reports.
• Assist in validation and testing of wire workflow automation tools and wire processing updates.
• Maintain an understanding of the Bank's various item processing and wire transfer systems.
• Analyze and process all incoming and outgoing wire transfer requests in an accurate and timely manner.
• Provide troubleshooting and research assistance for bank personnel or customers as requested.
• Process daily deposits for the Bank's Lockbox customers.
• Perform various daily functions to monitor reports and complete maintenance requests.
• Stay up to date with all established Federal Regulations for Wire Transfers. (OFAC, BSA/AML, Dodd-Frank, etc.)
• Assist in compiling statistics regarding item processing and wire transfer volume, fees, and miscellaneous information needed by management.

Other Qualifications/Requirements

• H.S. Diploma or GED and Minimum 2 Years Banking Preferred or equivalent combination of education and experience

Who We Are

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

What We Offer

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.

Physical Demands

• Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Equal Opportunities and Accommodations Statement

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

Salary Disclaimer

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.

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