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Temporary Service Center Specialist - GROWMARK, Inc. - Bloomington, IL

Growmark

Growmark

Bloomington, IL, USA
Posted on Tuesday, June 11, 2024

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

See what it's like to work at GROWMARK: https://youtu.be/CSVMnKCySsY

PURPOSE AND SUMMARY STATEMENT

Under general supervision of the Director, Talent Management and HR Business Partner, supports the Human Resources Service Center by assisting employees with HR related inquiries and/or requests, or directing employees to the appropriate area of HR for assistance. Responsible for coordination of the new hire experience and orientation. This role is the first line of contact for employee inquiries and is expected to be responsive, solutions focused and undoubtedly provide unsurpassed customer service and follow-up.

ESSENTIAL JOB FUNCTIONS

Provides unsurpassed customer service, general guidance, and information to employees on human resources programs or policies including, but not limited to, employment, compensation, benefits, payroll, recognition and reward programs, retiree and gift programs, and general human resource policies and procedures.

Researches and responds to employee questions or concerns in a timely manner. Coordinates with the Employee Relations team on grievances or complaints to ensure a timely and appropriate resolution.

Coordinates the new hire orientation process. This includes new hire communication and first day schedule coordination with new employee(s), provides assistance to supervisors to ensure a smooth new employee transition, and first day required paperwork completion. Works with the HR Business partner to completes and audits all paperwork to ensure compliance with company and Federal/State guidelines.

Facilitates termination processing which includes completion of the termination checklist, workflow/transaction initiation within HRIS, providing guidance to supervisors, and processing PTO payout calculations.

Assist the HRIS and Payroll teams that includes data entry of employee transactions, managing workflow approvals, position management and other processing as needed.

Creates HR related communications, as needed, in coordination with the HR business area. Supports HR areas with regular periodic communications and programs. Utilizes ticket tracking software to review and analyze issues.

Maintains confidential employee records and documentation for use in unemployment and compliance investigations. Coordinates and administers the access, authorization, and maintenance of all electronic employment personnel files.

Support general human resources projects including mergers, acquisitions, and program implementations.

Responsible for employee program administration and HR invoice processing.

OTHER JOB FUNCTIONS

Serves as a backup for the HR Business Partner and supports interim HR retail and subsidiary administrators as needed.

Performs other duties as assigned.

REQUIREMENTS

Normally requires a high school diploma and transferable work experience centered around customer service, business communication and problem solving.

Must also demonstrate the ability to retain confidential information.

Must have experience and be comfortable working in Word, Excel, & PowerPoint

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Ability and willingness to participate in required training that may include education on GROWMARK’s policies and procedures and additional training as it relates to the requirements of the position.

Ability to work hours beyond those considered “normal”.

Must have and maintain a valid driver’s license and able to travel independently and overnight when necessary.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.