Sr Business Analyst- Remote

Embark on the next step in your career journey with Direct Travel!

Direct Travel is looking for a dynamic and experienced Senior Business Analyst to join our Customer Success team. This role offers the opportunity to drive impactful changes within our service delivery operations by analyzing, optimizing, and enhancing processes. If you're passionate about improving efficiency and love working in the travel industry, this position will allow you to collaborate across teams and take ownership of projects that boost operational excellence.

This is a fully remote position

Expedition Expectations

Key Responsibilities:

• Partner with stakeholders, including service delivery agents, operations managers, and clients, to capture business needs and translate them into actionable requirements.
• Ensure clarity in documentation to guide system and process changes.

Data-Driven Decision Making:

• Analyze service delivery metrics to uncover trends, pinpoint areas for improvement, and tackle performance issues.
• Create and present reports, dashboards, and KPIs that provide insights into operational efficiency.

Process Improvement Initiatives:

• Lead projects aimed at boosting customer satisfaction, enhancing accuracy, and improving operational speed.
• Work closely with tech teams to implement system enhancements, with a focus on automation and innovation.

Stakeholder Collaboration:

• Act as the bridge between service delivery teams, technology experts, and leadership to ensure alignment with business goals.
• Drive clear communication through workshops, meetings, and regular updates on project progress and results.

Project Leadership:

Passport to Success

• Minimum of 5 years of experience in business analysis, management consulting, or a similar role within the travel industry
• Proven ability to communicate effectively, influence decisions, and collaborate with stakeholders across various levels of the organization.
• Strong analytical skills and experience in solving complex business challenges.
• A bachelor’s degree in business, IT, or a related field.
• In-depth experience working with Travel Management Company (TMC) teams to improve service and operational processes.

Going the Extra Mile

Skills:

• Proficiency in business process modeling, data analysis, and reporting tools
• Deep understanding of travel management systems and tools.
• Strong problem-solving and critical thinking abilities.
• Experience in project management and change management.
• Familiarity with capacity planning, process automation and system integration to drive efficiency.

Key Competencies:

• Strong analytical mindset and a knack for solving business problems.
• Ability to thrive both independently and in collaborative team environments.
• Excellent communication skills, with the ability to manage multiple priorities effectively.
• Aptitude for clear and succinct data presentation
• Keen attention to detail with a focus on delivering high-quality outcomes.

Benefits Onboard

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

Our Brand Voyage: About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 80 locations across North America and is currently ranked 13th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.