Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the role

Our Claim Representatives provide a consistent, positive, and satisfying claims experience for our clients through the proper investigation, negotiation, and settlement of claims for the personal auto lines of business.

The CCO Claim Representative 1 Trainee is the first step into a claims career at COUNTRY. Claims Trainees answer claims service calls, communicating with callers via phone to deliver best in class claims experience by helping to resolve matters related to claims. These calls can be from insureds, agency, adverse parties, body shops, appraisers, or anyone party involved in the claims process.

After gaining valuable experience on the service line, Trainees transition into the role of Claims Representative 1, investigating and settling comprehensive claims. Examples include impact with animals or weather claims.

Additional Information:
• Position starts on September 22nd, 2025.
• Training is in person and is two weeks long. Training dates are September 22nd through October 3rd.
• Hours during this time are Monday – Friday from 8:00am – 4:30pm CST
• Beginning Monday, October 6th the core work hours for this position will be Monday – Friday, 8:00am-4:30pm CST or 8:30am-5:00pm CST.

This position is based out of our corporate offices in Bloomington, IL.

How does this role make an impact?

• Communicates with caller via phone to deliver best in class claims experience by helping to resolve matters related to claims. These calls can be from insureds, agency, adverse parties, body shops, appraisers, or anyone party involved in the claims process.

• Utilizes the phone functions to transfer callers to appropriate claims personnel to assist caller.

• Provides draft, estimates/supplements, or rental status to callers; sends approved estimates/supplements to appropriate parties.

• Documents and maintains case details to help resolve matters related to claims.

• May assist with claim assignments to correct level of adjuster, assist claims personnel by establishing FNOL, or assign pending exposures.

Do you have what we're looking for?

• Strong written and oral communication skills

• Ability to persuade and negotiate

• Ability to organize and prioritize

• Problem-solving and investigative skills

• Customer service orientation

• Typically requires Auto Claims handling or customer service experience in the insurance industry

What we offer:

• $47,000 ($23.33/hr.)

• Hybrid work schedule available after training and mentoring: 4 days a week at home, 1 day a week in office

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!