Experience more with a career at COUNTRY Financial!

We’re excited you’re interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the role

Provides client services to insureds, including account changes and questions regarding policy status, coverages, and/or billing. Resolves service problems in a contact center environment (via phone, email or chat) with a focus on one-call resolution. Assesses client needs and advises on policy coverage and options. May add additional coverages for auto, property, or other lines of business. May require appropriate property/casualty licensing. May support agent or direct channel.

We are looking for people who:
• Are energetic, self-motivated, and eager to learn.
• Have a passion for delivering exceptional client service.
• Adapt quickly to client needs and changes.
• Find problem solving fulfilling and challenging.
• Have outstanding communication skills, empathy, patience, and ability to
think quickly.
• Take pride in the work they do and strive to do the best they can each day.
• Have a desire to further their development and grow a career.

Additional information:
• Position starts Monday, June 16th.
• The Billing Contact Center is open M-F 8am - 7pm CST.
• Holidays are reviewed each year and the Billing Contact Center may be
open based on expected call volume, and you should expect to work.
• Training hours are 8am - 4:30pm CST Mon-Fri from June 16th through
July 25th.
• Mentoring is tentatively from July 28th through August 8th. Hours worked
during mentoring can vary and will depend on mentor availability and
business need.
• Work hours after training and mentoring will be 10:30am - 7pm CST.
These hours will begin on Monday, August 11th.
• All schedules are subject to change based on business need.
•This position is M-F and based out of our corporate offices in
Bloomington, IL.

How does this role make an impact?

• Communicates with clients via phone, web, and email to deliver a best in class client experience by resolving matters related to client services and/or billing. (Examples include: coverage, quotes, policy changes, processing payments, reinstatement requests, and policy change impacts to premium.)

• Completes calculations and transactions accurately to make policy changes, modify policy coverage, and/or collection of premium from clients based on underwriting, accounting, and billing services guidelines and best practices.

• Enters communication records and other data into various company systems for information transfer to the Financial Representative, call center management trending reports, or other organizational areas.

Do you have what we're looking for?

• Exceptional customer service and communication skills (written and oral).

• Strong basic math skills.

• Highly computer literate. You will be using multiple computer programs simultaneously to research, resolve, and document requests.

• Demonstrated success in a client facing sales, retail, food service or call center role.

• Background in the insurance and/or financial services industry.

• May require appropriate property/casualty licensing.

• Work may extend beyond normal business hours as business needs dictate.

• This position requires handling a high volume of phone calls, emails and web inquiries in a production environment.

• There may be extended periods of confinement to work station during peak periods.

• This position may require working alternative work shifts, including evenings and weekends, on a regular or rotational basis as determined by management.

• This is an entry level support role, which does not require previous experience.

What we offer:

• 44,000 ($21.84/hr.).

• $500 salary increase opportunity upon successfully meeting proficiency.

• Hybrid work schedule allows 4 days remote work with one day in the office during and after training and mentoring.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!