Job Number:

As an ITIL Process Manager / Developer, you play a crucial role in ensuring the effective management of IT services within an organization. Your responsibilities span several key areas to align with COUNTRY Financials' existing platforms:
1. Availability Management:

• Define and maintain processes to ensure IT services are available when needed.
• Monitor service availability, identify bottlenecks, and optimize resource allocation.
• Collaborate with teams to minimize downtime and improve service reliability.

2. Service Level Management:

• Establish and manage service level agreements (SLAs) with stakeholders.
• Monitor service performance against SLAs and address any deviations.
• Continuously improve service quality and responsiveness.

3. Performance & Capacity Management:

• Analyze system performance metrics (e.g., response time, throughput).
• Plan for capacity needs based on business growth and usage patterns.
• Optimize resource utilization to meet performance goals.

4. Monitoring & Event Management:

• Implement monitoring tools to track system health and detect anomalies.
• Respond to incidents and events promptly, minimizing impact on users.
• Collaborate with cross-functional teams to resolve issues efficiently.
  

This position offers a hybrid work schedule and can be based out of our corporate offices in Bloomington, IL, Alpharetta, GA or Minneapolis, MN.

How does a ITIL Process Manager/Developer make an impact?

• Evaluates processes and conducts analyses to determine opportunities for improve; prepares findings and presents results.
• Leads and facilitates cross-functional project teams to address process improvement initiatives.
• Prepares analytics to measure and analyze the effectiveness of improvements and controls implemented.

Do you have what we're looking for?

• Proficiency in software tools (spreadsheets, data modeling, etc.).
• ITIL Certification and Practice development and deployment experience.
• Strong communication skills and ability to work in teams.
• Knowledge of data security regulations and industry-specific platforms.
• Typically requires 10 years of relevant experience or a combination of related experience, education and training.

This position is part of a job family. Placement will be determined by skills and qualifications of the candidate.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community. Please click here to learn more about who we are and the many benefits we offer our employees.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.