Job Number:

Our Claim Representatives provide a consistent, positive, and satisfying claims experience for our clients through the proper investigation, negotiation, and settlement of claims for the personal auto lines of business. Work focuses on investigating and settling single vehicle collision claims and clear liability multi-vehicle claims. Examples include collision claims as well as property damage claims.

This position offers a hybrid work schedule and is based out of our corporate offices in Bloomington, IL.

What we offer:

• $51,000 ($25.31/hr.)
• Annual bonus eligibility based on company performance.
• Hybrid work schedule available after training and mentoring (4 days a week at home, 1 day a week in office).
• You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community.

Additional information:

• Position starts on August 12, 2024.
• In person training is four weeks long, followed by in person On-The-Job training. Hours during this time are Monday – Friday from 8am – 4:30pm CST.
• The core work hours for this position beginning on October 7, 2024 (after in person training and on-the-job training) will be Monday – Friday from 10:30am - 7:00pm CST

How does a Claims Representative I make an impact?

• Investigates claims by determining applicable policy coverage, evaluating damages, and settling assigned claims.
• Coordinates activities with auto appraisers, body shops, rental companies, glass shops and others to bring claims to a conclusion according to policy providers.
• Communicate with clients via phone/email to deliver a best-in-class client experience by resolving matters related to claims.

Do you have what we're looking for?

• Written and oral communication skills.
• Ability to persuade and negotiate.
• Ability to organize and prioritize.
• Problem-solving and investigative skills.
• Customer service orientation.
• Typically requires 2 years of relevant experience or a combination of related experience, education and training.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We’re a big company, yet small enough you can make an impact and won’t get lost in the shuffle. You’ll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer in your community. Please click here to learn more about who we are and the many benefits we offer our employees.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

COUNTRY Financial does not generally sponsor individuals for employment-based visas for this position.