Job Number:

Provides phone support in our Service Center to assist IAA Credit Union members with all products and services offered.

This position is based out of our corporate office in Bloomington, IL five days per week.

How does a Member Development Representative make an impact?

• Provides service and information in a pleasant, professional, and efficient manner.
• Researches and solves member questions, problems, and complaints concerning credit union accounts.
• Cross-sells IAACU products and services to incoming callers to meet individual, departmental and organizational goals.
• Accurately and efficiently processes financial transactions (e.g., account transfers, loan and credit card payments).
• Serves as primary contact for IAACU to assist members with all e-commerce requests/transactions through the Service Center.
• Cross-trained to provide assistance and backup to Plastic Card Department.
• Assists in processing consumer loan applications by phone and providing follow-up outbound product calls and rate quotes as assigned.
• Maintains current, comprehensive knowledge of credit union products and services and Service Center policies, procedures and regulations.
• May assist with marketing campaigns, as assigned.

Do you have what we're looking for?

• Previous customer service experience.
• Previous experience answering calls in a customer service environment.
• Ability to work flexible hours. (Mondays, Fridays and Saturdays are needed)
• Previous banking or credit union experience helpful but not required.
• This job operates in a credit union environment.
• Regularly communicates with and interacts with others, and routinely uses standard office equipment such as computers, phones, calculators, scanners and copy machines.
• Regularly works daytime and Saturday hours (on rotating basis) with occasional overtime.
• Occasional, short periodic or overnight travel to participate in meetings or special events.
• This is an intermediate level support role, which typically requires 1+ years of relevant experience.

Why work with us?

We are an affiliate organization of the Illinois Farm Bureau and serve the financial needs of members and employees of the Illinois Farm Bureau and its affiliates. Illinois Farm Bureau planted roots in 1916 and is one of the largest Farm Bureau organizations in the United States. Illinois Farm Bureau is a voice for Illinois farmers, farm families, and anyone involved in food and agriculture. That covers a lot of ground. Illinois Farm Bureau represents members in Springfield, IL and Washington D.C. When you become a part of Illinois Farm Bureau, you become part of something that touches the lives of people every day. You truly make a difference.

You’ll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match, parental leave, paid time off, paid company holidays and time off to volunteer. Please click here to learn more about Illinois Farm Bureau and the many benefits we offer our employees.

Illinois Farm Bureau is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at Illinois Farm Bureau today!

Illinois Farm Bureau does not generally sponsor individuals for employment-based visas for this position.