McLean County Jobs

Bloomington-Normal Economic Development Council

Travel Support Specialist, Part-Time

Connect Transit

Connect Transit

Customer Service
Posted on Thursday, May 23, 2024

Travel Support Specialist, Part-Time

Connect Transit is celebrating over 50 years of service as the primary public transit system for the Bloomington-Normal area, providing quality transportation to residents, allowing them to live spontaneously. Our mission is to provide safe, reliable transportation and access to opportunity to strengthen and enrich individual lives, our community, the economy, and the environment. All our employees are vital in supporting this mission, read on to see how you can be part of it too!

Job Description:

As the Travel Support Specialist for Connect Transit you will coordinate and perform activities related to the travel training program for individuals, including seniors, persons with disabilities, school programs, and the general population by designing and conducting both one-on-one and group trainings for Connect riders until they feel comfortable using our services.


$19.23 – $21.63, dependent on qualifications.

What We Offer:

Responsibilities and Duties:

  • Design and present one-on-one and group travel training for persons with disabilities, senior citizens, students aged 11 and above, and other individuals, to prepare them to use all Connect services, including trip planning, boarding and de-boarding, landmark recognition, street crossing, safety skills, emergency awareness, stop location, and use of system with a mobility device.
  • Schedule individual travel training, evaluate progress and follow-up with individuals.
  • Design individual travel training based on assessment of client mobility and identification of client travel needs, travel routes and site assessments.
  • May schedule trips with clients to obtain applicable passes.
  • Coordinate pick-up and meet client at pre-arranged location for education purposes.
  • Model appropriate travel behavior, instruct client in emergency procedures.
  • Collaborate with the Marketing Department to develop and conduct public presentations at workshops and community events at a variety of locations while promoting Connect services and answer questions from the public.
  • Collaborate with the Marketing Department to identify and develop materials (physical or digital) to aid in travel training with individuals or groups.
  • Attend community events as assigned to provide information regarding Connect’s services and travel training program.
  • Receive training referrals to expand opportunities.
  • Prepare correspondence for potential clients and current users of the travel training program.
  • Set up and maintain computerized and manual files related to the travel training program.
  • Follow HIPAA guidelines in handling patient information while providing support to department supervisor by engaging in multiple projects and assignments simultaneously.
  • Assist Medicaid Billing Specialist in processing eligibility applications.
  • Other duties as assigned

Job Requirements:

  • Minimum High School Diploma (or equivalent).
  • Experience working in an educational or social service environment preferred.
  • Valid Illinois Driver's License.
  • Acceptable driving record (No serious traffic or license violations within the last five years).
  • Successful completion of a federal background check and pre-employment drug test.
  • Excellent attendance.
  • Proficiency in Microsoft Office applications and communication equipment.
  • Ability to:
    • Work evenings and weekends on occasion.
    • Effectively teach learners of all ages, learning, and physical abilities.
    • Become First Aid and CPR certified.
    • Learn regulations regarding safe practices, company procedures and government regulations regarding safety.
    • Exhibit sensitivity to the needs of persons with disabilities.
    • Learn regulations regarding the Americans with Disabilities Act.
    • Learn Connect Transit’s processes, policies, and procedures and articulate appropriate responses to questions regarding them.
    • Read and understand maps, street guides, timetables, and policies.
    • Learn and utilize transit related software and hardware systems.
    • Work both independently and in a group setting.
    • Operate calmly in high stress situations, including dealing with conflict.
    • Establish and maintain effective working relationships with other transit system departments, collective bargaining unit members, outside contractors, vendors, and other government agencies.
    • Communicate effectively, both written and oral.
    • Perform job indoors, outdoors, on the road, and in inclement weather conditions.
  • Meet the physical strength, agility, and dexterity requirements to perform the work of this position.

*Connect Transit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.