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Operations Supervisor

Connect Transit

Connect Transit

People & HR, Operations
Posted on Thursday, December 21, 2023

Operations Supervisor, Full-Time

Connect Transit is celebrating 50 years of service as the primary public transit system for the Bloomington-Normal area this year, providing quality transportation to residents, allowing them to live spontaneously. Our mission is to provide safe, reliable transportation and access to opportunity to strengthen and enrich individual lives, our community, the economy, and the environment. All our employees are vital in supporting this mission, read on to see how you can be part of it too!

Job Description:

As an Operations Supervisor at Connect Transit you will provide supervision of Dispatchers, Customer Service Representatives, Bus Operators, and Microtransit Operators to ensure safe operations and quality customer service to the Bloomington-Normal community.

Wages:

$50,000 – $60,000 annually, dependent on qualifications.

What We Offer:

  • Medical insurance: Connect Transit will pay 100% of employee premium and 65% of dependent premiums
  • Dental, vision, life insurance
  • Company cell phone
  • Paid time off
  • Paid holidays
  • Retirement plans, employer contribution of 5%
  • Tuition reimbursement available
  • Free bus pass for employees and immediate family members
  • A collaborative team environment where coworkers are committed to your success

Responsibilities and Duties:

  • Perform responsibilities and duties as listed below during varying hours based on shifts selected by seniority; may include early mornings, late nights, and/or weekends.
  • Participate in the hiring process for Dispatchers, Bus Operators, Microtransit Operators, and Customer Service Representatives.
  • Ensure the duties of Dispatchers, Bus Operators, Microtransit Operators, and Customer Service Representatives are performed in accordance with Connect Transit policies, procedures, and expectations.
  • Complete weekly schedules and assign daily activities of Dispatchers and Customer Service Representatives.
  • Evaluate daily needs of Dispatch Office and Customer Service Representative area, adjust schedules as needed.
  • Monitor and record Dispatcher and Customer Service Representative attendance.
  • Review all leave requests by Dispatchers and Customer Service Representatives.
  • Participate in the development and administration of department policies and procedures.
  • Serve on Connect Transit or Operations committees as needed.
  • Perform On the Road observations, including safety practices, company procedures, and customer service expectations. If needed, determine how to best address adverse situations, including possible counseling, training, or discipline.
  • Follow up and verify all Dispatcher reports of customer and/or Operator complaints to ensure compliance with Operations Department standard operating procedure.
  • Follow workflow as assigned by Operations Director.
  • Oversee and assist with the farebox revenue removal, separation, and counting.
  • Issue verbal and written reprimands, recommend disciplinary suspensions or discharges when deemed appropriate.
  • Participate in community outreach events and presentations as needed.
  • Attend meetings to represent and promote the interests of the transit system as directed.
  • Respond to safety-related incidents or accidents, report the cause and corrective action as needed.
  • Independently evaluate and determine the training needs for Dispatchers, Bus Operators, Microtransit Operators, and Customer Service Representatives; Work with the Safety & Training Director for additional training that will help develop the employee skill set.
  • Fill in for Dispatchers in a back-up capacity to maintain proper service levels as needed.
  • Fill in for the Scheduler in a back-up capacity by completing and posting the daily schedules for Bus Operators.
  • Other duties as assigned

Job Requirements:

  • Minimum three years of experience in dispatching, transit systems, and/or supervisory experience.
  • Minimum Associate’s degree (or equivalent education and experience combination).
  • Valid Illinois Driver's License with Air Brake and Passenger endorsements or the ability to obtain Air Brake and Passenger endorsements within 90 days
  • Acceptable driving record (No serious traffic or license violations within the last five years).
  • Successful completion of a federal background check and pre-employment drug test.
  • Excellent attendance.
  • Knowledge of theories, principles and practices of effective supervision and management of personnel.
  • Ability to learn applicable federal, state, and local rules and regulations governing bus operations, and labor and employment laws relating to the collective bargaining process.
  • Ability to learn regulations regarding safe practices, company procedures and government regulations regarding safety.
  • Proficiency in Microsoft Office applications and communication equipment.
  • Ability to use two-way radio equipment.
  • Ability to learn regulations regarding the Americans with Disabilities Act.
  • Ability to learn and utilize transit related software and hardware systems.
  • Ability to effectively lead, supervise and develop staff.
  • Ability to independently evaluate work performance; motivate personnel; and encourage the modification of behavior and performance when deemed necessary.
  • Ability to operate calmly in high stress situations, including dealing with conflict.
  • Ability to establish and maintain effective working relationships with other transit system departments, collective bargaining unit members, outside contractors, vendors, and other government agencies.
  • Ability to lead a team to meet the objectives and benchmarks of the transit system.
  • Ability to learn and understand the Collective Bargaining Agreement.
  • Apply laws, policies, and collectively bargained rules to daily operations.
  • Ability to conduct research and prepare comprehensive reports.
  • Ability to communicate effectively, both written and oral.
  • Ability to perform job indoors, outdoors, on the road, and in inclement weather conditions.
  • Meet the physical strength, agility, and dexterity requirements to perform the work of this position.

*Connect Transit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

*EEO/Minorities/Females/Vet/Disability.