A clerical position responsible for the day to day activities of the office involving duties of a repetitive nature and including special assignments.

Work involves serving as a general receptionist, meeting and greeting the public through various functions. Includes completion and maintenance of various departmental records and other clerical duties.

PRINCIPAL DUTIES

The Support Staff IV may be called upon to do any of the following: (These examples do not include all of the tasks that the employee may be expected to perform.)

Provide information to the public concerning departmental activities and programs; search departmental records and reports to secure needed information; make determinations as to proper procedures and resolve complaints of a non-technical nature.

Maintain staff activity calendar; follow-up to ascertain departmental activities are completed in a timely fashion; direct routine activity through radio dispatch.

Receive a variety of cash payments; balance cash drawer; prepare daily deposits; prepare bills and monitor payments.

Assist the public in completing departmental forms requiring knowledge of departmental rules and regulations; issue permits; collect and receipt fees.

Complete identification and indexing information for legal or other internal documents; sort, batch, and file materials by established classifications; review files for completeness; record movement of file materials and otherwise maintain files and indexing systems.

Prepare departmental correspondence, letters, notices, reports, and forms from dictation, rough draft or by the use of electronic equipment.

Perform a variety of record keeping tasks including posting and transmittal of payroll records, purchase orders, and internal reports.

Knowledge of modern office practices and procedures.

Knowledge of business English, spelling and arithmetic.

Knowledge of modern office equipment and maintenance.

Ability to undertake minor administrative duties upon own initiative.

Ability to understand and follow oral and written instructions of a moderately complex nature.

Ability to learn clerical tasks quickly and to adhere to prescribed departmental routines and procedures.

Ability to establish and maintain effective working relationships with other employees, officials and the general public.

Ability to use computer for storing and retrieving data, generating reports and word processing.

Education Graduation from high school, supplemented by general clerical and business courses. Prefer at least two years experience or any equivalent combination of training and experience.

This Support Staff position requires skills for collection and posting of customer payments. This position will receive a variety of cash, credit card and check payments; balance cash drawer; prepare daily deposits and monitor payments. This position will perform a variety of record keeping tasks including filing of internal reports, daily balancing sheets and processing all water bill payments including receipting bills and payment stubs. This Support Staff will also be responsible for responding to telephone inquiries regarding water, sewer and refuse billing.