Location US-IL-Normal

ID 2026-17966

Category

Patient Care

Position Type

Full-Time

Remote

No

Shift

Day

Schedule

Monday - Friday 8a-4:30pm

Weekend Requirements

None

Holiday Requirements

None

On-Call Requirements

none

The Medical Office Rep 1 coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, patient appointment scheduling and chemotherapy treatment scheduling. This employee also maintains department patient care supplies, ensures timely flow of patients, and assists physicians, advance practice providers, and nurses to provide optimal care to patients and families. Conveys a positive image and provides information to ensure patient's needs are met.

Answers telephone, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
Competent and proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
Trained or competent to initiate and secure prior authorizations as needed.
Ability to build and maintain EPIC schedules. Manage provider or department schedules: rescheduling patients, holding providers time off, monitoring the schedule for errors, making and submitting template changes to Cadence team.
Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider. CMA staff may retrieve and provide condition specific education from the internet, internal website, or printed materials per the provider directions and orders.
Assist with in office procedures per department needs.
Complete medication reconciliation in office of all medication and over the counter medications that the patient may be taking
Assist with physical forms, DME forms as assigned. Assists with registration, reception, and data entry.
Maintains files for patients and clients.
Assists with follow up calls, inventory of supplies, and other administrative reports.
Ability to schedule chemotherapy treatments according to physician's orders.
Performs health screenings, POC testing, health education, and other medical assistant duties specific to the clinic. Answers all incoming calls to the clinic to assist in patient care. Collects vitals and rooms all patients that attends the clinic in a timely manner. Assists with preparing the rooms for clinic patient visits. Assists the physician as needed pertaining to patient care.

Certifications: Basic Life Support (BLS) within 30 days - American Heart Association (AHA)American Heart Association (AHA)American Heart Association (AHA), Education: H.S. Diploma/GED (Required), Work Experience: General office equipment; Basic computer skills

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.

The compensation range for this position is $17.67per hour - $28.63per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.



Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

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