Subro Support Representative I

Afni, Inc.

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Customer Service

Bloomington, IL, USA

Posted 6+ months ago

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Subro Support Representative I

1310 Martin Luther King Jr Dr, Bloomington, IL 61701

Subro Support Representative I

Base pay starts at $14 per hour.

Candidates who live within 60 miles from 1310 Martin Luther King Jr Dr, Bloomington, IL 61701 will be considered for an onsite position.

Afni is hiring an Subro Support Representative I who will provide operational support to the Subrogation Department and its clients and on behalf of consumers. Representatives will be responsible for processing information according to laws, regulations, and client guidelines resulting in appropriate actions on behalf of consumers and accurate information being provided to clients and other departments.

What you will be doing:

Process inbound correspondence by scanning, indexing, and taking appropriate action
Data entry of new file placements
Processing new or updated claims, releases, or notices
Provide transcription services for specified clients
Perform mailroom functions
Document accounts appropriately
All functions require knowledge and understanding of Afni and client guidelines, good decision making, and good judgment.
Contact insurance companies to confirm coverage and set up new claims. (Subro)
Understand and utilize all Afni and client software and computer equipment to accurately and efficiently track and record all activity related to customer/client functions. Software includes, but is not limited to, Microsoft Office, Intelec, SCP, Filenet, NuVue, and division-specific applications.
Respond to internal collector or coach requests.

We have remote opportunities to work with us in the following states:

Alabama
Arizona
Florida
Georgia
Kentucky
North Carolina
South Carolina
Texas

Requirements

High School diploma or GED and 6-12 months of general industry knowledge.
Proficiency with Microsoft Office
Demonstrated strong verbal and written communication skills
Demonstrated ability to multi-task with attention to detail
Demonstrated reasoning and problem solving abilities.
Strong organizational, interpersonal and time management skills.
Seeks clarification for unclear or missing information.
Responds to internal and external requests in a timely manner and works to deliver quality service.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:

For more info on our Referral Rewards Program, watch this video: https://www.youtube.com/watch?v=U6R-gVWfOMI

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Looking for a fun place where you can fit in, fuel your passions, help people, and take charge of your career? You’re in the right place. Join the Afni family and be part of our talented global team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we'll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you're like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children's Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.