The Broker Assistant will assist brokers daily with functions related to commodity trading and daily trade verification. Excellent interpersonal skills are a must because this individual will interact with a large volume of customers via phone calls, email, and IMs.

Essential Duties and Responsibilities

Serves as primary contact for assigned customers.

Accept and enter new orders, changes, and cancellations into electronic order system.

Verify previous day trades.

Reconcile accounts and update customer information.

Create reports for customer and broker use.

Reconcile monthly broker commissions.

Plan and organize meetings as needed.

Knowledge, Skills, and Abilities

Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines

Attention to detail with a high level of accuracy.

Ability to work in a fast-paced environment with high call volume.

Ability to multi-task and prioritize assigned tasks.

Ability to problem solve.

Ability to remain calm in stressful situations.

Strong customer service skills

Ability to work independently and in a team-oriented environment.

Required Qualifications

1 – 3 years’ experience providing outstanding customer service

Flexibility with shift hours

Strong verbal and written communication skills

Proficient computer skills, including knowledge of Microsoft Word and Microsoft Excel

Demonstrated planning and organizational skills, the ability to handle multiple tasks with frequent interruptions, ability to prioritize work and deal with strict deadlines.

Preferred Qualifications

Knowledge of futures and option trades and commodity markets

Agricultural background

Benefits Package

ATI provides a comprehensive benefits package including:

Medical, Dental, and Vision insurance

Employee Assistance Program

Short Term and Long-Term Disability insurance

401K plan with Company Contribution

Life Insurance

Paid Time Off and Paid Holidays

Salary information: $45,000.00

About Us:

Advance Trading, Inc. (ATI) is a forward thinking, non-proprietary commodity brokerage firm providing risk management and market guidance to grain producers, commercial elevators, and end users including energy producers and livestock feeders. ATI’s client base spans the entire globe, with businesses throughout North America, South America, Europe, Africa, Asia, and the Middle East. Our highly skilled team delivers individualized strategies, sound advice, and solid recommendations based on extensive research and market analysis, giving our clients a competitive edge in today’s complete marketplace.