Program Manager Job Description

An ACC Program Manager oversees scheduling, pricing, and project performance for assigned customers. They may aid with proposal development, contract negotiation and contract compliance. Proposal preparation may include assisting with plans, specifications and financial terms of the contract. They may assist with business development initiatives.

The Program Manager ensures master plans and schedules are followed, developing solutions to program challenges, and directing others for successful completion of project on time and on budget.

Program Manager Expectations

• Primary communication and customer development

• Become aware of each assigned customer’s business health, market health and strategy going forward

• Is ACC’s face to the customer, representing all of ACC’s capabilities

• Advocates for customer inside ACC

• Represent the customer’s best interests and needs to all areas of ACC to ensure their needs are met

• Proactively tracks projects, deliverables and customer expectations

• Has primary responsibility in ACC to be constantly aware of all customer projects in ACC, track their progress, ensure delivery dates and manage any discrepancies

• Communicates customer expectations to ACC

• All customer needs and expectations must be articulated clearly to all parties in ACC that are needed for a successful program

• Develops and tracks customer forecasts

• Gather customer forecasts, document and periodically update them communicating any changes to ACC personnel

• Investigates and develops new opportunities with customers

• Pursue new opportunities with each customer and develop a long range forecast for quantities and new technologies needed

• Coordinates periodic visits to customers

• Plan periodic (monthly, quarterly, etc.) meetings to maintain close relationship with customer

• Determines ACC personnel engagements with customers

• Review each customer relationship and determine which other ACC personnel to engage in discussions or participate in on-site visits

• Manages quotation packages for customer – follow-up and reports

• Provides Quote Manager with details to develop quotation for materials

• Communicates any special requests from customer

• Manage progress, details, and timing – work closely with all ACC personnel engaged in preparing the quotation information

• Develop final proposal to customer

• Seeks appropriate approvals for Quotation Package before sending to customer

• Provides quote to customer in standard ACC format.

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